Nightmare. We lost our Internet connection last
Autumn for about four weeks, it was a horrible experience, you just don't know
how much you take for granted until it gets taken away. We got compensation but
it doesn't really compensate for the hassle and inconvenience, they should be
paying out five times as much especially when business use is involved, says
P.
Anyway it might be happening again, I hope not but
on Thursday evening we lost Netflix then discovered WiFi all round was not
working. Friday morning P was amazed to get through by phone within about five
minutes to a charming and helpful Irish girl who didn't ask him to run through
the usual formality (and useless in our case) equipment checks, she just saw our
file on screen and apologised and said she'd raise it as an immediate fault. So
far so good.
But then she said, ah weekend and bank holiday coming up, could be three to five days before a technician can get onto the case especially if he had to access the external line or the exchange. Oh I could see P's face change but he kept his cool and didn't offend the girl, it wasn't her fault.
So since Friday it's been cellphones and
mobile hot spot. It works after a fashion but films are out, printing won't
recognise the network and our costs are immediately ramped up because
we've both had to increase our data allowances. I think compensation is
mandatory now but, again, I bet it won't anywhere near cover the
distress.
P has ranted a few times since, 'don't these
buggers work weekends?', 'they take our money 24/7 but they don't provide the
service back', 'we're going to move over to satellite, sick of this nonsense'
etc etc........but I know that when we get it working again all will be
forgiven, mainly because of the huge relief you feel when you get back online.
Have a good week.
Ronnie
xx
