Showing posts with label Bad Customer Service. Show all posts
Showing posts with label Bad Customer Service. Show all posts

Wednesday, 15 August 2012

Temper Temper

My husband prides himself on his cool temperament, his ability to respond calmly and logically to different situations and of course, in his view at least, come up with the best solution or conclusion depending what it's about. I see a different side of him because I know him well, particularly his tendency towards, ahem, getting value.....

It used to cause disagreement ages ago but these days I've learned how to play him, I usually pretty much agree with whatever he says or just go quiet when he's mulling over a purchase of some kind, let him work it out himself, he often reconsiders his meanness shrewdness and ends up doing the right thing but not always....sometimes he makes the cheap call and of course it doesn't always turn out to be value at all and he has to fork out again.

It happened the other day and it got me spanked but not hard. We were in a supermarket and he wanted some wine for a BBQ we were attending but didn't want to take good stuff. We get a lot of wine online and sometimes use Majestic too because they have helpful staff; anyway he spotted an offer 'any three for £12' and picked out 6 bottles for £24. I asked him if he was making bourguignonne or something (my way of hinting that perhaps it might be OK for cooking) but he said, no certainly not, we'll take a couple to the barbie and keep the rest.

We checked out and loaded the car, on the way back I said "You know I think we've tasted at least one of those before and it wasn't nice." He said he didn't think so, he couldn't remember it anyway and they were great value. When we got home I opened one, it was a screw top of Spanish origin, I poured a drop and took a glass over to my husband. He said it was a bit early to be drinking but I told him to take a sip which he did and winced.



"Christ, is that one of those we just bought?" He asked. I told him it was and in my opinion they were probably all of a similar quality. He asked me why, if I knew they were crap, I hadn't told him in the store and I rolled my eyes and said "P, if you knew what it was like shopping with you sometimes you'd know why I kept respectfully quiet."

"Well they'll be OK for the barbecue," he said.

"I wouldn't be too pleased if someone brought one to a barbecue of ours," I responded, "and I don't think I'd feel comfortable handing any of them to our hosts so you can do it and be sure to tell them you chose them."

I could see his mind racing, he'd made a mistake and said we'd better take them back and get something different, what he actually meant was I'd better take them back and explain to Customer Services that we'd tasted one and it was crap so we were returning the lot for credit, while he mooched the shelves for something more suitable.

I refused to do his dirty work so in the end he agreed to come with me to Customer Services, which he did and the girl on duty started umming and arring, not helpful and said she needed to speak with a supervisor



and P got very annoyed and started reeling off the Sale of Goods Act and something about the product not being of merchantable quality and in the end the girl just refunded, I think to get rid of P from the desk where other customers were queuing.

We left the store without P choosing any new wines, he was fuming about the Customer Services girl's attitude (I have to say that she was rather snooty about it, bad attitude for CS but I didn't tell P I agreed) I told him it wasn't the way to get refunds smoothly.

He told me if I'd done as he'd asked and handled the refund while he went and chose some other stuff it would all have been fine.

By the time we got home he had cooled off but took me upstairs, I don't know why because we had the house to ourselves, into our bedroom and put me across his knee and started spanking me.




"Bloody hell P, I'm not the Customer Service girl you know!" I said.

"Well you could have helped me out and saved me from that sort of ordeal."

Then he made me lift up at the waist and pulled my jeans and pants down and spanked me some more for good measure.

I didn't bother telling him if he'd been a bit more sensible and thought about what he was buying instead of going for a 'great offer' it never would have happened.

And I didn't bother telling him later, when we took some much more expensive wine to the barbecue, that his penny pinching had actually cost us not saved us.

Still we had a really nice evening and maybe I'll save my smug little comment about penny pinching costing us for another time, you never know it might get me spanked again.

Ronnie
xx